The next chapter of Board Royale offers competitive, collaborative & a peaceful competition to all players and all playstyles.
Latest Updates from Our Project:
Addressing Reported Issues & Shipment Updates
almost 2 years ago
– Mon, Jun 20, 2022 at 04:25:20 AM
Hey there Mighty Survivors,
It is good to be talking to you, we hope everything goes well on your end.
Firstly, we are sorry for not sending updates as frequently as we would like to. With due respect, we always want to give you precise information and we are waiting for everything to settle before posting a meaningful update.
In the last couple of weeks, the majority of the backers have received their rewards. And send us a lot of feedback about the game itself and the production quality. For the gameplay experience, we are thrilled to hear that you have an amazing time playing our new expansions and love the different vibe they are bringing to Board Royale. At the same time, however, it is soul-crushing to hear some backers are having problems with quality issues, misprints, and missing products. Before we start explaining the outcomes of our research and our potential solutions to the problems, we want to apologize from the deepest of our hearts to all our backers who received their games in any less than perfect condition. Making this game the highest possible quality was our only demand from the manufacturer and unfortunately, that hasn’t been the case.
As we always pointing out, we are a company that seeks 100% backer satisfaction and we are not planning to stop until every single one of you is happy with their game.
For us to be able to evaluate the problems with your reward and work on a solution for you we kindly ask for you to send an email to [email protected] with a detailed list of your issues so we can add them to our database and plan how to compensate for your problems. If you have any issues please reach us with this email, we are trying to collect all information from one channel to be sure all gets reported and listed. With this list, we will know which items have certain problems and we will investigate with the manufacturer to solve them. For example, the NSFW pack has the highest error rate so in that batch there might be a clear error.
Let us go through some of the most common issues that were reported and let you know how we are planning to work on them.
Missing Travel Bag
This issue is unfortunately caused by our internal team. We should’ve given order lists with a plus Mini Travel Bag for the “New Survival Bundle” but we have given a missing packing list to the logistics team. Unfortunately, all backers that backed “New Survival Bundle” are missing their travel bags so we are taking immediate action to send them to you asap. We are sorry for our mistake and please stay tuned for the secondary tracking code.
Missing Linen Ending in the Back
We have received a lot of questions asking if the lack of linen ending in the back of their cards is normal or a defect. When we requested information from our manufacturer on why the linen ending is not implemented on both sides, we were informed that all linen ending that is applied to the cards after the manufacturing is made through one side as a common practice.
We were told that applying from one side needed to create enough texture on the back too and we were informed that our previous production used the same method. Thus, while the linen ending was purposely implemented from one side, it looks like it wasn’t strong enough to make the back texture as strong as it should be. This may have been caused by not applying enough pressure during the texturing process or the extra sturdiness resulting from the UV light printing technology. This is something across all our products so we need to consider this the normal state of our cards.
We are sorry that the texture in the back of the cards is not as strong as in our previous production and we will be more on top of this process in our future productions. Even though, if these one-sided linen cards are really an unacceptable issue for you, please reach out to us anyway. We would like to solve this problem for you as much as we can.
If the cards are missing the linen ending on both sides that is a total error in the mass production and we will replace them as soon as possible if you send an email to [email protected].
Missing Cards, Expansion Packs & Items
We are starting to send the missing cards, expansion packs, and items as soon as we can. We are going to use your addresses from the Kickstarter. As we mentioned in our previous update, if you have any missing components, damaged and misaligned cards please send an email to [email protected]. We will send you missing cards or full expansions as soon as we can.
Size Issues on Sleeves
From the reported issues with the sleeves, we share your disappointment as well and apologize on behalf of the manufacturer again for delivering such a problematic product.
The main reported issue with the sleeves is the size. We are receiving a lot of reports that many of the widths of the sleeves are not sufficient enough to house the cards. We do not understand how this kind of a problem can occur because both the sleeve machines and cards use standard cutting systems and there shouldn’t have been any irregularity with the sizes since they used common practices for the production of the sleeves. We are in touch with our manufacturer to implement a refund process for impacted sleeves and will be updating you about it along the way.
From the samples and manufactured products that we received, we did not encounter such an issue but the reports that we are receiving indicate that it is a common issue.
That is said if you are not happy with the sleeves and do not want to use them, please send us an email to [email protected] regarding the issues so that we can understand the size of the issue and forward it to the manufacturer for compensation. After our investigation, we are going to start negotiating with the manufacturer to begin the refund process.
What Now?
Since we have started the problem reports we have been working on how to create proper replacement products that will turn this bad experience around. As this manufacturing was very limited with the paper and they were already used to deliver these products, the manufacturer is in search of high-quality black core paper for some time to start production of the replacement expansions. Currently, the manufacturer works on a potentially suitable paper, we will update you if it is up to our standards when we see samples.
As a backup plan, we are in touch with alternative manufacturers and they are ready to step in if we encounter any more problems with our current manufacturer. However, this would take much longer so we want to be able to solve the issues with the current manufacturer.
About Australia, Rest of the World & Collector’s Edition Shipments
After receiving inconsistency issues in several regions we want to double-check all the boxes to be sent to AU, the Rest of the world, and for the collector's edition. Since they are not dispatched yet we have a chance to double-check all of them to be sure they are all in good condition.
We are sorry for keeping you waiting but sending you a perfect pack is more important to us to send it quickly. We hope you can understand.
Fulfillment Status
The UK - In the last update, we said that you should expect to receive tracking numbers very soon since GamesQuest received and reviewed all items and set them in their system. But apparently, they are having busy times based on the UK games Expo and couldn't make it on time. Because of that, they couldn’t start the shipments last week. We hope they will start the fulfillment process as soon as they can. We are constantly checking the statuses of all the orders on their dashboard.
Rest of the EU - As you know we have faced an accident in Europe and nearly the 50% of the boxes are damaged. So we have started the production of new boxes right away. Currently, all the boxes are reproduced and we are going to send these boxes to Germany this week. Then, Fulfillment EU is going to help us to repack these boxes and begin sending them.
CANADA - Spaceful has started the fulfillment. If you are from Canada and haven’t received your reward, please let us know.
USA - USA fulfillment has also started. Not all the orders have been shipped but PackYak is scheduling them according to distance and order quantity. Also, PackYak is sending tracking emails via the Shopify system. If you unsubscribed from our mail list, you won’t be able to receive tracking information. Also, you can check out your spam folder. If you haven’t received your reward, please let us know and we can send you your tracking information.
ASIA - Asia inventory has arrived in the VFI inventory. Unfortunately, there are some damaged goods. Luckily it does not look like there are as much damaged products as it was in the EU. They are unpacking the pallets and will send us a report about the damaged goods. Hopefully, there are not that many damaged boxes and we can complete the fulfillment. VFI is scheduling the fulfillment, as well. Hopefully, they are going to start the shipments this week.
“Reach” Kickstarter Campaign Launch Date Update
As we announced earlier, we were preparing ourselves for our new project “Reach: A Tactical Space Race”. We were hoping that we wouldn’t encounter any issues with the delivered items and we would launch the campaign on June 15th. Even though we received a green light to launch our campaign we decided to wait until we sort out everybody’s issues so we decided to postpone it to August. With respect, we will make it up to all of you and will go on an amazing space journey afterward.
Conclusion
Again, in Board Royale 2nd print, nothing goes as smoothly as planned on the manufacturer side and we are facing every challenge that comes to us. With those experiences, we are becoming more resilient and experienced creators. Your patience and support make us come over all of this. One more time please accept our apologies and thank you for being here!
We are always here to make it up correctly, please reach us in every issue by [email protected]
Best & Kindest Regards
Shipment Updates, Reported Problems, Compensations
almost 2 years ago
– Sat, May 21, 2022 at 02:20:25 AM
Hey there Mighty Survivors,
We are excited to see that some of you have started to receive your packs and have already had a chance to enjoy Board Royale with all its newest experiences. We are always excited to hear your feedback and experiences so please continue to share your experiences on discord or in the comment section!
That is said, we have been receiving some reports of problems from a few of our backers and we wanted to address everything we are hearing so far.
In comparison to delivery numbers, the problematic orders look like a small proportion of the orders. We want you to know that as a company that seeks 100% community satisfaction, we are here to make it up to you if you have any problems.
Let’s start by updating you on the current shipping status.
Shipment Updates
EU Undamaged games - Most of the games are on the road or delivered, please check your e-mails for tracking numbers. We send all undamaged games randomly to be fair for everyone. If you didn’t receive a tracking number then probably your pledge is in the next batch which will be produced at the moment. Please accept our sincere apology for the accident that we reported in the previous update. We will give you the detailed information in the following days. Thanks to our partner, Fulfillment EU, most of the packages are delivered in good condition.
A photo Sent By a Backer From Germany.
UK - Gamesquest received and reviewed the inventory. Everything looks ready to go. You can expect to receive tracking numbers very soon.
CANADA - Our partner Spaceful received and reviewed the inventory. Everything looks ready to go. They are preparing to start the shipments, you can expect to receive tracking numbers very soon.
USA - All goods are sent to the airport waiting in line for departure to the USA. Expected to be delivered to the warehouse next week and our partner is waiting to receive it. They will quickly pick up and deliver as fast as possible. We want to take extra measures after the accident in the EU and used caged pallets to carry the games. It took a little bit longer than expected.
Extra Protection Measurements
ASIA - Asia inventory is on the way to the VFI warehouse. There was a little wait at the customs. We are expecting VFI to receive inventory the next week. After that, they will begin to review the inventory and start the fulfillment process.
AUSTRALIA - Australia's inventory is still getting ready for shipment. We had a delay on this side due to some customs and paperwork preparations. But we are hoping to send them as soon as possible via airplane.
REST OF THE WORLD & COLLECTOR’S EDITION - Collector’s Edition boxes are waiting to be packed. When they are packed, all the Collector’s Edition boxes and Rest of the World deliveries will be sent at the same time.
Some Little Details To Point Out
Where is the Collectible Token?
Some of our backers reported that they have a missing token at first glance. Since the token gives access to the secret stash of Kraken industries, it should be inside the secret weapons pack.
If you still can’t find the token, please send an e-mail to [email protected].
The Collectible Token is in the Secret Weapons Expansion Pack
Typo in Missions Expansion Card Count
We realized that we have made a mistake while preparing files for the Missions Expansion pack. It’s written 1/96 cards in the bottom right corner of the cards but in fact, it’s 60 cards in total. The card numberings are correct but the total number over the cards is wrong. Apologies for the typo, it should be 1/60 as it was written on the package or in the rulebook.
In addition, the first line of the rulebook is written as “3 to 6 players” instead of “2 to 6 players”. Those typos are a shame of ours.
Reported Problems
Firstly, we are so sorry to hear that a few of our backers received their items in unacceptable condition. After all the work put into the game and design, and your unexpected long wait, it is so devastating to see that some products don’t match our quality standards.
If you followed along our journey, we were very hopeful with our new production partner for many reasons; the paper that was going to be used was Canadian paper, and our manufacturer was a poker cards manufacturer that had a reference from great brands.
Update about making deal with the manufacturer: https://www.kickstarter.com/projects/ovalimertcan/board-royale-new-expansions-and-second-printing/posts/3218839
Before and after manufacturing, we do check samples of all items to be sure they reached good quality. Since it's mass production, unexpected errors may occur along the way. However, to receive these reports from you, and to hear those inconveniences, really saddened us.
At this point, we are monitoring the situation and making a list of disqualified or missing items. The error rates are around %3 according to the reports that our backers sent us, hopefully, it will be kept under that.
Also, we have started an investigation on the manufacturer's side. And we are trying to understand the reasons for these inconveniences.
Solution & Compensation
We are going to negotiate with the manufacturer about compensation and after the fulfillment is completed, we will be making a full list of disqualified products. Our plan is to start the compensations based on regions and replacements.
If there are any missing items or unacceptable products like no-linen texture cards, miscuts outside the frame, or any other damages on the cards, etc. we are here to compensate for them and send the new ones to you right after the fulfillment is completed. It’s soul-crushing to receive such sad news after facing many challenges, huge efforts, and long delays.
If you have any issues with your game or you have realized that there is a missing item in your package, please send an email to [email protected]. We apologize for this mismanaged quality assurance of the manufacturer that we worked with.
These experiences taught us many things and hopefully, they will not happen in our next manufacturing decision.
Best & Kindest Regards
Shipping & Fulfillment Updates
almost 2 years ago
– Sun, May 08, 2022 at 02:35:00 AM
This post is for backers only. Please visit Kickstarter.com and log in to read.
Shipment Is About To Start, A Big Thank You, A New Chapter Is About To Begin!
about 2 years ago
– Tue, Apr 05, 2022 at 11:25:26 PM
Hey there Mighty Survivors,
Well, we are so close to the fulfillment and as we are getting close to the end we want to thank all of you for your support since the beginning of the campaign. During this year we have gone through a lot of things. Some were good things, some were bad things. There were delays, issues during the manufacturing and a couple of other things that we couldn’t foresee but at the same time we learned a lot along this way especially about the manufacturing.
We appreciate each and every one of you for your patience and we want to say you were amazing supporters along this journey. We couldn’t do this much without your amazing support and good will.
We don’t want to linger on the words much more and go right to the topic:
Shipment Is About To Start
In the latest update, we told you that the assembly was about to start and will end in the middle of March.
Unfortunately, assembly took longer than we anticipated because we wanted each of the boxes to be completed without any error. So the assembly extended for a week and it was finalized last week. However, all the boxes are ready now and all the products are palletized for shipment.
This week, we are ready to ship them to the EU, UK, US, CA, Asia and Australia regions. We are making the last minute preparations for shipments to proceed without any issue.
For Europe and the UK, we will use truck shipments. From Turkey, it might take 1-2 weeks for the products to reach our fulfillment centers. After a receiving and preparation week, our fulfillment partner will begin the shipments as soon as possible. We anticipate that EU and UK countries will begin getting their rewards in Mid to Late April.
For the US, Canada, Asia, and Australia we will be using air shipment. Air shipment would take a couple of days to arrive at airports. Then, we will transfer the products to the fulfillment centers via trucks. Again, after nearly a week of receiving and preparations, the fulfillment will begin as soon as possible. We believe that the UK and Canada will start getting their rewards in mid to late April. Asia and Australia might wait until early-May for their rewards to start the distribution.
The Rest of the World will receive their products via our partner, VFI. In some places, VFI takes too much time to send the shipment, so we are planning to send via DHL directly from our manufacturer to these countries. These countries will likely get their rewards after mid-April. (Disclaimer: These are based on average assumptions that if we don’t live any issue during the customs. And these assumptions may vary based on custom processes for different countries.)
Collector’s Edition boxes will be sent via special packaging directly from the manufacturer to you. We will be sharing the timeline of Collector’s Edition shipments in future updates.
Shipment Tracking Codes
As we received the tracking codes from our fulfillment partners, we will send them via e-mail. We are going to send them to e-mails you used to login to Kickstarter. These e-mails can drop to your spam file so keep an eye out for an e-mail that is sent from Arvis Games.
We are doing our best to complete all deliveries in April.
A Chapter Is Ending, Another One Begins
If you are following our social media channels or a member of our Discord server, you should’ve already known that we have been getting prepared for a brand new board game called: “Reach: A Tactical Space Race”
We have been designing and developing this game for nearly a year and a half. It evolved a lot during this journey. Making a sci-fi board game was our biggest desire to pull off and we believe “Reach” fulfilled this desire.
Reach is a competitive turn-based space odyssey for 2 to 4 players, where you discover the marvels of the universe, rescue rookie space travelers, scavenge resources, improve your crew and ship, by using deck building, hand management and variable phase order mechanics. Your goal is to secure a safe landing onto the new planet and collect the most victory points to win the game. To do that, gather your crew and place them strategically to your ship departments to overcome the challenges of space before others, while keeping an eye on your landing requirements.
Reach Cover Art
If you want to become one of the first crew members and survive over space, follow our social media channels and join our Discord community. We will be sharing updates about the gameplay and campaign details in the future.
Unboxing Video! Production & Shipment News!
about 2 years ago
– Tue, Mar 08, 2022 at 03:25:07 AM
Hello Mighty Survivors,
We hope everybody is doing well all around the world. We want to begin with sending our support and love to the Ukranian people who are undergoing an attack to their independence and democratic institutions. We hope this war ends now.
Sorry for our silence last few weeks, we have been working on preparing a detailed update for you that is full of new images, videos, and detailed news about the shipping.
Let’s dive into the update!
All Components Complete, Working On The Final Boxes!
Finally, the production of all the editions, expansion packs, items, and cards has been completed. It has been a much much slower process than we anticipated but in the end we are very satisfied with the final products, we hope you all will be as well.
In the latest update, we let you know that the production of the expansion cards has been completed and the shrinking process is starting. C section of the base game cards was going to be printed, cut and shrunk as well. And at the end, all the editions, expansion packs were going to be boxed to be shipped.
We anticipated that these steps were going to finalize at the end of February. But all the manual work and assembly of machines took longer than we anticipated and we are 2 weeks behind that schedule. We apologize for these delays.
The printing, cutting and preparation of the base game C section has been completed. In the last couple of weeks, the manufacturing team has completed the shrinking and boxing of all the expansions. Starting on Wednesday, the manufacturing team will begin the assembly and boxing of all the editions.
We are anticipating that all the assembly and boxing will be finalized early next week and then we will begin the shipment process.
In the meantime, we already got some finished boxes in our hands and they look amazing. This whole production phase was tediously slow but in the end, we are already coming to the end and to see the final products in this amazing quality is so rewarding.
We hope that you will like them as well.
Unboxing Video and Final Products!
In the last week, we have been preparing an amazing unboxing video for the final products. This video includes the unboxing of Base Game, Returning Survivor Edition, Ultimate Survivor Edition, and Collector’s Edition.
Collector’s Edition is missing some elements in this video. For example, the Base Game cards will have their tuck boxes and you will receive a stamped and signed certificate and also 2 collectible cards from our first ever prototype. These are missing in this video but they will be included when you get them in your hands. Also, you can see the embossed number that shows which box is at the top of the cover. Collector’s Edition boxes are one of a kind product and they won’t be produced again in the future.
We wish you’ll love the quality of products and the designs of each item. Please share your thoughts with us in the comments.
Shipment Details and When Will You Receive Your Rewards!
We have been talking about the option of sending your rewards directly from the manufacturer to you. We have been working on this option for a while and after some test shipments, we realized that this option can be a lot riskier and may cause even more delays as it is not their specialty to create individual shipping boxes with all different add-ons. All the individual orders were hard to come by as there are lots of different combinations of orders and also there was the possibility surprise custom taxes in some countries.
So we decided to work with our fulfillment partners all over the world. That is said we are still committed to use the air freight option for the US, Canada, Asia, and Australia to make this process as fast as possible. We will be using tracks for the EU and UK shipments as they are so close to Turkey and easy to reach. The fulfillment centers receiving the items and processing the shipments can take 1-2 weeks longer from our initially anticipated timeline but we feel it will be the right choice for you to receive your items complete and without the risk of customs.
In light of recent events, we will begin the assembly in the next week and hoping to begin shipping out all the bulk shipments to the local warehouses by mid-March.
For Europe and the UK, we will use truck shipments to local warehouse. From Turkey, it might take 1-2 weeks for the products to reach our fulfillment centers. After a receiving and preparation week, our fulfillment partner will begin the shipments as soon as possible. We anticipate that EU and UK countries will begin getting their rewards in mid-April.
For the US, Canada, Asia, and Australia we will be using air shipment. We skipped the sea freight option as it will take nearly 2 months to arrive. Air shipment will take a couple of days to arrive at airports. Then, we will transfer the products to the fulfillment centers via trucks. Again, after nearly a week of receiving and preparations, the fulfillment will begin as soon as possible. We believe that the US and Canada will start getting their rewards mid-April. Asia and Australia might be around May as we are not completely sure when will VFI be able to ship them out to their local hubs to prevent the customs.
The Rest of the World We are planning to send via DHL directly from our manufacturer to the rest of the world to prevent wait times. These countries will likely get their rewards around the end of March.
Collector’s Edition boxes will be sent via special packaging directly from our office to you. We will probably send Collector's Editions towards the end of the March.
We know that this wait has been eternally long for you as it felt for us too. We can't believe this campaign is taking even longer than our first campaign. We thought that the first campaign thought us so many things and we were much more experienced but every campaign is coming with lots of new challenges. During this campaign, we learned so many things about production and it was a very enlightening experience about the production processes that will help us in the future campaigns. We are deeply sorry about involving you in this undesirably slow process.
Hopefully once you receive your packs the wait will all be worth it. We are so excited for you to receive your packs and start having unforgettable experiences with your loved ones.
Follow Us On Social Media
As we received our production products we will be creating lots of contents about how to play and full play-throughs on our social media and youtube channels. Let us know what kind of contents you would like to see and what dangerous mix of expansions you want us to experiment. Looking forward for all your feedbacks and suggestions.
