Compensations and Fulfillments Are Finally Coming to an End
6 months ago
– Wed, Oct 25, 2023 at 06:35:31 AM
Hey there Mighty Survivors,
After a long and painful process, we are finally nearing the end of this campaign. We understand that many of you have been dissatisfied, and we deeply regret the experience you have had. We had hoped to provide the best for all of you, but unfortunately, we made the wrong choice in selecting our manufacturer. We later found out that they had misled us by claiming to be the manufacturer of Bicycle cards, and this has caused significant delays, effort, damage to our brand image, and financial burden.
We would like to update you on where we stand now and what we can expect moving forward.
Compensations & Remaining Orders
Apart from the compensation packages in Canada and the last two retailer shipments in China, all orders and compensations have been fulfilled.
If you are not in these two categories and haven’t received your compensation or your pledge there are 2 options;
- It may be still on its way, so please wait 1 more week to see if you are receiving anything
- We may have missed your request as our previous email that we asked you to reach us was used for so many channels we had an extremely hard time keeping track of. This is why we opened up a new email to receive the request so please reach us out if you don’t receive your parcel from the following email address;
[email protected]
China and Canada will be fulfilled next week and we expect it to be done within 3 weeks.
Potential Customs Fees
As we are fulfilling the compensation packages from a few warehouses around the world and not locally there may be customs fees that may arise, even though we tried everything we can to ensure not to encounter such an issue.
If you are asked for a customs fee if it is under 30 euros, please pay it and receive your parcel, and send us an email to [email protected] with your full banking information and the photo of the ticket and we will refund you. If it’s more than 30 Euros please get in touch with us before accepting to pay it.
Sleeve Quality Issue
Like many of you guys, we were not happy with the sleeve quality and started negotiating with the manufacturer for a complete recall and refund of the items. However during the months of negotiation and legal disputes, the manufacturer went out of business and is unable to complete their liabilities. We are still in the process of going after hundreds of thousands of dollars of direct cost that they caused and potentially millions of dollars of brand image damage but it is not very likely we will receive anything from this effort.
This is why we are unable to issue a complete refund to all sleeve backers due to the quality issues. You can still reach us through [email protected] if you have completely unusable sleeves and we will look into each case individually and see what we can offer for you.
Actual Gameplay
It’s so sad that we were never able to talk about your experiences with the new expansions that we were so excited about due to manufacturing issues.
We want to learn more about your experiences with our new coop expansions like Wild Hunt or Zombies, or peaceful competitive mode like Missions expansion. Please let us know what you think about the game and what you would like to see in the Board Royale island.
Once again we apologize for all the inconvenience that is caused and we try everything we can to make things right and keep our promises.
Thank you for your patience and understanding with us.
Arvis Team
Current Status of Arvis Games and The Campaign
11 months ago
– Tue, Jun 06, 2023 at 07:43:25 AM
This post is for backers only. Please visit Kickstarter.com and log in to read.
Updates on Remaining Orders and Compensation
about 1 year ago
– Fri, Feb 17, 2023 at 01:16:44 AM
Hey there Mighty Survivors,
We hope this update finds you and your loved ones in good health and high spirits. We understand that you have been eagerly awaiting news about your reward shipments and compensation, and for that, we extend our heartfelt apologies for the prolonged wait and for not keeping you adequately informed during this period.
We are sorry for not being active for the last two weeks and not being able to post and update. Our plans were derailed by the devastating earthquake in Turkey. We have teammates that lost family members and most of us tried to volunteer in the relief efforts as much as possible.
Please rest assured that our dedicated team has been working tirelessly behind the scenes to resolve these delays, which were caused by a combination of factors such as the holiday season, warehouse registrations, custom processes, VAT permissions, and bureaucracy. Our foremost priority is to provide you with accurate and comprehensive information, and that is why we took the time to thoroughly evaluate the situation.
Let’s dive into the update;
Remaining Orders
US Orders - In our previous update, we indicated that the US inventory was in customs in New York. However, it has since been shipped to the PackYak warehouse in Utah, which has added an additional week of delay. Although the holiday season caused some delays in receiving the inventory at the warehouse, we are pleased to announce that the shipment process has now commenced. PackYak is handling a high volume of shipments, so the inventory will be shipped part by part. You can expect to receive your tracking numbers within the next few weeks. We will provide another update once all the packages have been shipped.
AU Orders - The Australian inventory was stuck at customs for a few weeks due to a mistake in the information provided by the manufacturer during the customs clearance preparation. However, this issue has been resolved, and Aetherworks received the inventory last week. They are now processing the inventory and they will register the SKUs in their warehouse in time. Once they are done, we will provide them with the list of your orders, and the shipments will commence. You can expect to receive your tracking numbers within the next few weeks.
Other Regions - We are aware that there are still some who have not received their rewards. We are waiting for the manufacturer to release the last stocks and deliver them to our office. They are having problems with accounting for exporting/importing. We will be shipping them from our Istanbul office in the coming weeks.
We sincerely apologize for the inconvenience caused by the delays and greatly appreciate your patience and understanding.
Compensation Shipments
We have been closely monitoring the emails you have sent regarding the issues with your products over the past few months. We have carefully documented all of your requests and categorically organized them.
US & UK - In an effort to prioritize the backers who haven’t received any of their rewards, we have decided to commence the compensation process only after all rewards have been successfully delivered to each backer. This step will help us avoid any further mistakes or errors during the shipment process and ensure that all of our backers receive their rewards in a timely and accurate manner.
EU, Asia & Rest of The World - For the compensation, we are waiting for the manufacturer to release the last stocks and deliver them to our office. They are having problems with accounting for exporting/importing. We hope it gets finalized on there etc.
Conclusion
We hope this update has provided you with a clear understanding of our current status. We are happy to announce that the remaining shipments have started for the US and AU, and we will be working on a couple of remaining orders in other regions.
We understand that mistakes have been made and unexpected issues have arisen, and for that, we sincerely apologize. We stand by our commitment to ensuring that every backer is completely satisfied with their games.
Your support and understanding throughout this journey mean the world to us. It is because of you that we have the energy and motivation to continue creating games and delivering experiences filled with fun. Thank you for your unwavering support and patience.
Warm regards,
The Arvis Team
Updates on Remaining Orders & Compensation Process
over 1 year ago
– Thu, Dec 15, 2022 at 06:49:58 AM
Hey there Mighty Survivors,
It’s been a while since our last update. It was a slow time for us due to waiting for all the sea shipments. Let’s quickly dive into the update and see where we are.
Remaining Orders
95% of all the orders have been completed. The remaining orders include 10% of the US orders and all the Australian orders.
US
After the reproduction, the inventory has been shipped to the US. The ship has been on the way for 1.5 months. We have been waiting for the ship's arrival and it finally did in the last week. It ported to New York and currently, it is in customs. It will be moved to the PackYack warehouse. All the remaining orders have already been submitted to their system and these orders will automatically start shipping when the inventory arrived.
AU
After the reproduction, the inventory has been shipped to Australia. The ship has been on the way for 1.5 months. And last week, we have been informed by the transporter company that the ship will arrive at the port on January 3rd. After that, there will be a customs process as well. After Aetherworks takes the inventory, they will start the shipments for all Australia and New Zealand backers as soon as they can.
Compensations
Let’s talk about the compensation process. We have been receiving your emails for a while and all of them have been registered on our system. All of the emails have been curated and categorized. We tried to inform you about the compensation process as much as we can in the emails. Now, let us inform you in more detail.
Here is the compensation status for regions:
US
As we have mentioned above, the US inventory is in customs at the moment. When they arrive at the PackYak warehouse, your replacement packages will be created when the inventory is registered in the system.
EU
EU compensation shipments will be made from Turkey. We are going to pack them and send them to you directly. We are trying to find the ideal shipping way to start the process. We are going to it region by region for different parts of the EU. We will be giving detailed information in the future and you will be informed.
UK
After the reproduction, the inventory has been shipped to the UK. The inventory arrived in London, yesterday. When Gamesquest receives and registers the inventory, we will submit your replacement packages and the shipments will start.
Sleeve Problems
One of the common problems that you have reported has been the low-quality sleeves. As we have said in the previous updates, we are trying to make a negotiation with the manufacturer to refund them to you. If they don’t, we are going to do everything we can to compensate for these low-quality sleeves.
Conclusion
For weeks, we have been pushing the manufacturer to finish the product as they promised, arrange new shipments, make new fulfillment agreements and try to find the most ideal way to solve these issues. You can be sure that we are here and working hard to accomplish everything well. This campaign is far beyond our imagination due to the manufacturer issues and we are aware that some of you are waiting far more usual than expected. We apologize again and again due to the manufacturer's error that put us in this situation many times in this project.
If you have further questions, you can send comments under this update. We wish all of you a happy holiday season.
Cheers,
Arvis Team
Address Confirmation Reminder & Status of the Shipments
over 1 year ago
– Tue, Nov 01, 2022 at 02:48:05 AM
Hey there Mighty Survivors,
Hope you are all doing well. We have been working on the shipment process of all the remaining orders and compensations.
As a quick reminder, we have sent everyone that reached out to us via email about their low-quality products. If you haven’t received an email from us about the address confirmation, please follow these steps;
If you have already received a couple of emails from us about the compensation;
1-) Check your inbox for emails from [email protected]
2-) Reply to the current email loop so it will appear at the top of our inbox.
If you haven’t received a reply to any of your emails;
We are still in the process of replying and reporting to the new compensation emails. If we don’t return to your email this week, please send another email to [email protected].
It is important for us to return all of you and get an address confirmation. Please feel free to send us a new email if you still have questions.
On the other hand, let us explain how we will handle the shipments this time:
SHIPMENT STATUS
US
The remaining US orders and compensation items will be sent by our US fulfillment partner, Packyak. If you have requested just a few cards as compensation, they will be sent from our office directly to you in the meantime. Currently, we are handling the customs and shipment details for the bulk shipment. We will be giving more details in the next update.
EU
EU compensation items will be sent from our office directly to you with the door-to-door shipment. We are preparing the packages at the moment, then they will be sent to you right away.
UK
UK compensation items will be sent by Gamesquest. Again, if you have requested just a few cards as compensation, they will be sent from our office directly to you in the meantime. Currently, we are handling the customs and shipment details for the bulk shipment. We will be giving more details in the next update.
Australia
The Australia orders will be sent by Aetherworks. Currently, we are handling the customs and shipment details for the bulk shipment. We will be giving more details in the next update.
VFI ASIA Countries
The remaining VFI orders and compensation items will be sent by our Asia fulfillment partner, VFI. If you have requested just a few cards as compensation, they will be sent from our office directly to you in the meantime. Currently, we are handling the customs and shipment details for the bulk shipment. We will be giving more details in the next update.
Collector’s Edition, Rest of the World & Turkey
The Collector’s Edition, rest of the World, and Turkey orders will be sent from our office directly to you with the door-to-door shipment. We have completed the packages, they will start shipping this week. We are currently waiting for express shipment to take packages from our office.
CONCLUSION
We are sorry for this process taking too long. We are trying to be sure that everything is in place and we had to take some things on our hands like packaging and door-to-door shipment preparations. So we are working physically at the same time while trying to arrange all the bulk shipments and customs processes.
Hopefully, everyone will receive their orders and compensation items as soon as possible. We will be updating you in the next weeks as we moved further in the process.
Kind regards,
Arvis Team
